At Olivia’s, you can shop over 10,000 products from brands and suppliers worldwide. Because of this, our delivery lead time varies by product and by brand. To find out the estimated delivery time of a specific product, check out the delivery information section on the product page, underneath the dimensions and details.
Please note we currently only deliver to UK Mainland and deliveries to the Highlands or other more remote locations can take 10-15 working days on top of the advised lead time.
Preparing For Delivery
To avoid any delivery issues, please ensure your item fits through all access points and remove any breakables from walkways. Use floor protection if needed. Some of our couriers deliver to the ground floor only. If you need delivery above this, inform us in advance to avoid delivery failure and charges.
Tracking details will be emailed upon dispatch. Orders with multiple brands may arrive separately via different couriers.
Please make sure you're available for the full delivery window. If not, couriers may leave items in a safe place or leave a calling card. Failed deliveries incur a redelivery fee, and canceled orders post-dispatch will have shipping costs deducted from refunds. Storage charges of £15 per week apply until redelivery is arranged.
Once Delivered
On delivery, please inspect your items before signing for them. If you're unable to check, please sign as "unchecked." Make sure to keep all packaging and your order confirmation for any after-sales enquiries.
You have 48 hours from delivery to report any issues. Some couriers offer an "Unpack and Check" service, please allow the driver time to inspect for faults. Once signed for, returns for damage may not be possible.
For items that require assembly, please ensure all parts and instructions are included. Follow the manufacturer guidelines, as we cannot refund fitted, assembled, or damaged items. If you plan to store your items, please check them thoroughly first.
Pre-Order Deliveries
All pre-order products have an estimated delivery date, which is provided on the product page. Please note that this date is an estimate and may be subject to change due to factors beyond our control, such as supplier delays or unforeseen circumstances.
Pre-orders are charged at checkout to secure your item. Once the product is available, we will begin processing your order for shipment. If your order contains both in-stock and pre-order items, we usually ship them separately to ensure you get your items as quickly as possible. In some instances, we may hold the order until all items are available.
We strive to keep you informed about any changes to the estimated delivery date however, if you are looking for an update, please contact our customer support team.