At Olivia’s, you can shop over 10,000 products from brands and suppliers worldwide. Because of this, our delivery lead time varies by product and by brand. To find out the estimated delivery time of a specific product, check out the delivery information section on the product page, underneath the dimensions and details.
Please note we currently only deliver to UK Mainland and deliveries to the Highlands or other more remote locations can take 10-15 working days on top of the advised lead time.
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Free Delivery
Delivery to most of the UK Mainland is free on orders over £100, this will automatically apply at checkout. For orders under £100, there is a delivery charge of £6.95.
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Delivery Days & Times
Your order will be delivered on a working weekday and unless you have already accepted a timed window, then delivery could be completed any time between 8am and 8pm. For security purposes, a signature will be required on receipt as our couriers will not leave the goods if you are not available upon delivery.
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Tracking Information
If tracking information is available, you will receive this via email once your item has been dispatched. If you’re ordering multiple items from different brands, your deliveries may arrive on different days and with different couriers. Don’t panic if everything doesn’t arrive together, we do this to ensure you get your items as soon as possible.
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Direct Shipments
We work with several suppliers that deliver directly to ensure you get your items as quickly as possible. This may mean that you receive your items from a different courier to those outlined below. On some occasions, you may be contacted by the supplier or courier directly to arrange a suitable day for delivery.
Preparing for Delivery
To ensure there are no issues during delivery, please make sure your new item will fit through all doorways and hallways, up staircases and underneath ceilings. If any adjustments need to be made to get your item into place, please ensure this is done before delivery.
Furdeco will deliver to ground floor room of choice only. If your goods require delivery above ground floor, please make us aware at the earliest opportunity as it may result in your a delivery failure and charge.
If you are not available to take delivery, some couriers may leave a goods in a safe place or leave a calling card to enable you to rearrange delivery. Please note, that on some occasions, redeliveries and failed deliveries may incur an additional charge.
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Our Courier Partners
To ensure we provide the best possible service for you and your items, we select our couriers based on the product type ordered and your delivery postcode.
Please refer to the following courier partner guides for the services they typically offer.
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Furdeco
Furdeco will contact you with a delivery date and time. If you're unavailable, another option will be offered. When a date and time is agreed, you must be available to sign for and check goods. Furdeco are unable to leave goods in a safe place or with a neighbour.
Any failed deliveries will incur a redelivery charge. Should the order be cancelled post dispatch then the original shipping cost will be deducted from your refund. Failed deliveries are subject to a £15 per week storage charge until redelivery has been agreed.
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Parcelforce & APC
Parcelforce - Tracking information is provided via email once available and an SMS is sent with a 1-2 hour timeslot on the day of delivery.
APC Fragile - All day delivery service between 8 am and 6 pm. APC do not currently provide an estimated timeslot for delivery.
Once Delivered
On delivery, please check your items carefully before you sign for them. If you are unable to check the items before the courier leaves, please ensure you sign for the delivery as unchecked. We recommend that you keep your packaging and order confirmation email as this will be needed for any after-sales enquiries or returns.
All goods shipped with Furdeco are done so on an ‘Unpack and Check’ service. The driver will inspect the goods with you to check for any faults. Please allow them time to do this. Once signed for we regret we may not be able to process a return due to any damage or fault.
Once you have received and signed for your delivery, the items will become your property, provided they have been paid for in full. We cannot accept any liability for the loss, damage or destruction of the items after they have been delivered unless they were reported damaged or faulty when delivered or they were delivered incorrectly.
For items that require assembly, please check that you have all the necessary parts, instructions and information. Always follow manufacturer's instructions and use recommended tools. We are not able to issue refunds for any items that have been incorrectly assembled or damaged during the assembly process.
If you plan to put your items into storage, please check your items thoroughly before you do so.
Looking for something else?
1. The risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
2. Whilst we will make every effort to deliver within the time stated on our Website, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. We aim to keep you updated if there are any delays. We will endeavour to get your goods to you as soon as possible. Should you wish to cancel your order, you will be refunded once the goods have been returned to our distribution centre(s) in line with our Returns Policy or classified as lost by the Carrier company.
3. We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we will refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.
4. Once an order has been dispatched and assigned for delivery, it cannot be amended or cancelled.
By placing a ‘pre-order’ with Olivia’s, you agree to the following terms and conditions. Please read them carefully before proceeding with your purchase.
1. Pre-Order Policy
A pre-order allows customers to reserve a product prior to its official release or availability.
Estimated availability and shipping dates are provided on each product under the ‘Delivery Information’ tab, however these are not guaranteed and may be subject to change.
2. Payment Terms
To secure your pre-order, a payment of the item’s full retail price is required at the time of placing the pre-order.
By placing a pre-order, you authorise us to charge the designated payment method for the item immediately.
3. Order Confirmation and Updates
After completing your pre-order, you will receive an order confirmation email with details of your purchase, and a ‘pre-order’ message under any relevant products.
4. Shipping and Delivery
Once the pre-order item becomes available, it will be shipped to the address provided during the pre-order process.
Estimated shipping times are not guaranteed. Factors beyond our control, such as manufacturing delays or supply chain issues, may affect delivery times.
5. Changes to Pre-Order Availability
Olivia’s reserves the right to cancel or modify pre-orders for any reason, including but not limited to production delays, lack of supply, or issues with the payment method.
In cases where we have to cancel your pre-order, you will receive a full refund for any amount already paid.
6. Agreement to Terms
By placing a pre-order with Olivia’s, you agree to these terms and conditions, which may be updated from time to time. It is your responsibility to review these terms periodically.
Any questions about these terms and conditions can be directed to our Customer Services team.
Thank you for pre-ordering with Olivia’s. We appreciate your patience and look forward to delivering your product soon.
