Delivery Information
We offer three delivery methods:
- Standard UK Delivery
- White Glove 2 Man Delivery
- Delivery by Olivia's approved manufacturers
Your delivery method will vary depending on the items in your basket; by size, weight, fragility and supplier. If you’re unsure of the delivery method of your order please contact our team at customersupport@olivias.com. Your delivery estimate will also be shown on your order confirmation.
*All of our delivery lead times can be found within the products page. Please be aware that our white glove deliveries can take a little longer with route planning and in certain circumstances may cause the delivery to fall a little outside of our estimated lead time.
1. Standard UK Delivery
Standard UK delivery is £6.95 and free on orders over £100.
We use DPD for small non fragile items and APC for larger and certain fragile goods. Both of these couriers will deliver your order within 48 hours of dispatch.
Once your item has left our warehouse, we’ll send you an email with tracking information. DPD will text you on the morning of delivery with a 'one-hour' time window. APC don’t offer timed windows so your goods can be delivered any time between 8am and 8pm. day 8am-6pm window.
- White Glove Delivery
Large and fragile items, including furniture and mirrors will be delivered by our white glove delivery service. Tracking information is not available for these shipments however our courier will contact you to agree a delivery date and time window prior to delivery. They will usually contact you within 2-3 days of dispatch however in certain circumstances this can take a little longer.
You must reply to confirm this delivery date for your delivery to be scheduled. If you fail to respond and confirm you will be offered a different delivery slot which will be for a later date.
If your delivery is missed, or there are any access issues meaning that the item is too large to deliver successfully, then the original delivery charge will be deducted from your refund.
3. Delivery by Olivia's approved suppliers
In order to offer you an extended range of products we sometimes arrange for certain products to be delivered by our approved suppliers. Delivery in these cases will be managed directly by our suppliers, but we’ll do whatever we can to assist you in the event of any concerns.
If your order is overdue please contact Customer Services on customersupport@olivias.com
Products from Olivia's approved suppliers: Andrew Martin, Native Home, Industville, RV Astley, Maze Rattan and Hoefats will be delivered directly to you from the manufacturer. A tailored delivery estimate is shown on all product pages.
FAQ’s
Why have I not heard from the white glove courier yet?
B-Star logistics aim to contact all customers within 48 hours of the goods being collected from our warehouse. This timeframe may differ depending on the delivery postcode. ‘Out of area’ deliveries may sometimes take a little longer to schedule. Out of Area delivery zones include Scotland, Cornwall and parts of South Wales.
Whilst we appreciate delays can be frustrating we are pleased to be able to offer you free delivery on the vast majority of our catalogue and are proud to say that 98.9% of our orders are delivered to our customers in perfect condition at the first attempt.
Why is my delivery time longer than expected?
While we carry a large amount of stock in our warehouse, we do call some product off from our manufacturers when an order is placed. This typically takes 2-3 days to receive with us and the goods are then quality checked before dispatching with our couriers. While this process enables us to be able to offer you such a large range of products, on rare occasions it may cause delays. We will always make you aware of any potential delays with manufacturer deliveries or failed quality control checks, and we obviously aim to resolve these as a matter of urgency.
Please check the estimated delivery window from your order confirmation email before contacting us to chase delivery. We will keep you updated along the way however we may not have any further information for you just yet until the estimated window has opened.
Tracking deliveries from approved suppliers
It may be possible for you to track your items - check your confirmation email or any communication from the manufacturer for further details. We’re sorry that you won’t be able to track all deliveries being fulfilled by our approved suppliers but please contact us if you need any help.
Will all of my items be delivered together?
If you have ordered multiple items in the same order your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.
Who do I contact if I have a problem?
Contacting Olivia's - Call - 0808 1649 070 - Email - customersupport@olivias.com
Our customer service team are available from 9am - 5:30pm, Monday - Friday