At Olivia’s, we partner with brands and suppliers worldwide to offer over 10,000 carefully curated products. Delivery times and couriers may vary depending on the product and brand. For the estimated delivery of a specific item, check the ‘Delivery Information’ section on its product page, just below the dimensions and details.
We offer Free Standard Delivery on orders over £100 to most UK Mainland addresses*. Orders under £100 incur a standard delivery charge of £7.
Our White Glove Delivery service is available for certain products to most UK Mainland addresses*. If your order is eligible, the option will be displayed at checkout.
Your order will be delivered on a weekday, between 8am and 8pm, unless a specific time slot has already been agreed.
For security reasons, a signature is required for most deliveries, as our couriers are unable to leave items unattended.
Some of our brands and partners deliver their products directly to you. This helps reduce delivery times and minimise handling, so your items arrive safely and quickly.
As a result, your order may be delivered by a courier not listed below, and in some cases, the courier may contact you directly to arrange a convenient delivery date.
To ensure your items are delivered as quickly and safely as possible, we work with a range of trusted courier partners and we select the best one for your order.
Where possible, we’ll consolidate your entire order and send it with a single courier. However, due to the variety of products we offer, some items may be delivered separately by different couriers.
Please note that missed/failed deliveries may incur a redelivery fee. A storage fee of £15 per week also applies until redelivery can be arranged.
If you cancel an order after it has been dispatched, shipping costs will be deducted from your refund.
For deliveries to locations outside the UK Mainland, including Northern Ireland, the Scottish Highlands, and the Channel Islands, extra charges and slightly longer delivery times may apply.
If your order is affected, our customer service team will be in touch. You can also get a delivery quote in advance by contacting us here.
We offer Free Standard Delivery on orders over £100 to most UK Mainland addresses*. Orders under £100 incur a standard delivery charge of £7.
Our White Glove Delivery service is available for certain products to most UK Mainland addresses*. If your order is eligible, the option will be displayed at checkout.
Your order will be delivered on a weekday, between 8am and 8pm, unless a specific time slot has already been agreed.
For security reasons, a signature is required for most deliveries, as our couriers are unable to leave items unattended.
Some of our brands and partners deliver their products directly to you. This helps reduce delivery times and minimise handling, so your items arrive safely and quickly.
As a result, your order may be delivered by a courier not listed below, and in some cases, the courier may contact you directly to arrange a convenient delivery date.
To ensure your items are delivered as quickly and safely as possible, we work with a range of trusted courier partners and we select the best one for your order.
Where possible, we’ll consolidate your entire order and send it with a single courier. However, due to the variety of products we offer, some items may be delivered separately by different couriers.
Please note that missed/failed deliveries may incur a redelivery fee. A storage fee of £15 per week also applies until redelivery can be arranged.
If you cancel an order after it has been dispatched, shipping costs will be deducted from your refund.
For deliveries to locations outside the UK Mainland, including Northern Ireland, the Scottish Highlands, and the Channel Islands, extra charges and slightly longer delivery times may apply.
If your order is affected, our customer service team will be in touch. You can also get a delivery quote in advance by contacting us here.
To help ensure a smooth delivery, please check that your item can pass through all access points and remove any breakables from walkways. Use floor protection where possible. Some of our couriers offer ground floor delivery only; if you require delivery beyond this, let us know in advance to avoid failed delivery and additional charges.
You’ll receive tracking details (if available) via email once your order is dispatched. If your order includes items from multiple brands, they may arrive separately and via different couriers. Please make sure someone is available during the full delivery window. If no one is present, some couriers may leave the item in a safe place or leave a calling card.
Please inspect your items carefully upon delivery before signing. If you’re unable to check them at that time, sign as “unchecked” to protect your claim rights. Be sure to keep all original packaging and your order confirmation, as these are required for any after-sales support.
You have 48 hours from delivery to report any issues or damages. Some couriers offer an "Unpack and Check" service if available, please allow the driver time to inspect the item with you. Please note, once an item is signed for, we may be unable to accept damage-related returns.
For products requiring assembly, ensure all parts and instructions are present before starting. Always follow the manufacturer's guidelines, as we cannot accept returns for items that have been assembled, fitted, or damaged.
If you plan to store your items before use, we recommend thoroughly checking them upon arrival.
All pre-order items display an estimated delivery date on the product page. Please note this is a guideline only and may change due to factors beyond our control, such as supplier delays or unexpected delivery disruptions.
Payment for pre-orders is taken at checkout to secure your item. Once the product becomes available, we’ll begin processing and preparing it for shipment.
If your order includes both in-stock and pre-order items, we typically ship available items first so you receive them as quickly as possible. In some cases, we may hold the entire order until all items are ready to ship.
We’ll do our best to keep you updated about any changes to delivery timelines. If you’d like a real-time update, please don’t hesitate to contact our customer support team.
Rated Excellent
