At Olivia’s, we partner with brands and suppliers worldwide to offer over 10,000 carefully curated products. Delivery times and couriers may vary depending on the product and brand. For the estimated delivery of a specific item, check the ‘Delivery Information’ section on its product page, just below the dimensions and details.
To help ensure your delivery goes as smoothly as possible, we ask that you prepare in advance. Please make sure someone is available for the full delivery time window, as our couriers are unable to wait or return later the same day.
Before your order arrives, check that your item can fit through all access points, including doorways, hallways, staircases and lifts. Clear walkways of any obstacles and remove fragile or valuable items from the delivery route. We also recommend protecting your flooring (for example, with dust sheets or cardboard) where possible, particularly for larger or heavier items.
We work with a range of trusted courier partners who offer different levels of service, depending on the product’s size, weight and dimensions. This means delivery options may vary across our product range:
Doorstep delivery – Items are delivered to your front door.
Hallway delivery – Items are brought inside to a ground-floor hallway or entrance area.
Room of choice delivery – Items are delivered to a room you specify.
As we offer free delivery on all orders over £100, we’re unable to provide full white-glove delivery as standard on every order. For eligible products, any upgraded delivery options will be displayed at checkout. If you would like to arrange a white glove service where it’s not shown, please contact our Customer Service team for a personalised quote.
If your order contains items from multiple brands, they may arrive separately and with different couriers. Tracking details (where available) will be sent to you by email once your order has been dispatched.
Please note that if no one is available during the delivery window, some couriers may leave the parcel in a safe place or leave a calling card. Failed deliveries due to access issues or unavailable recipients may incur additional charges, so we strongly encourage you to plan ahead.
Please inspect your items carefully as soon as possible after delivery. You, as the customer, are responsible for thoroughly checking the condition of your goods. If you are unable to fully inspect the items at the point of delivery, please note this when signing, for example, by signing as “unchecked”. Be sure to retain all original packaging and your order confirmation, as these may be required for any after-sales support.
Any damage, defects or discrepancies must be reported to us within 48 hours of delivery, along with clear supporting photographs of the damaged area(s), the full item and the packaging (including any visible damage).
Please note that once an item has been signed for without comment and the 48-hour window has passed, we may be unable to accept damage-related claims.
For products that require assembly, check that all parts and instructions are present and that the item is correct and in satisfactory condition before beginning assembly. Always follow the manufacturer’s guidelines carefully, as we cannot accept returns for items that have been assembled, installed, fitted or subsequently damaged.
If you plan to store your items before use, we strongly recommend inspecting them fully upon arrival to ensure any issues can be reported within the required timeframe.
All pre-order items display an estimated delivery date on the product page. Please note this is a guideline only and may change due to factors beyond our control, such as supplier delays or unexpected delivery disruptions.
Payment for pre-orders is taken at checkout to secure your item. Once the product becomes available, we’ll begin processing and preparing it for shipment.
If your order includes both in-stock and pre-order items, we typically ship available items first so you receive them as quickly as possible. In some cases, we may hold the entire order until all items are ready to ship.
We’ll do our best to keep you updated about any changes to delivery timelines. If you’d like a real-time update, please don’t hesitate to contact our customer support team.
