Olivia's offers a curated collection of luxury furniture, lighting, home decor and accessories for every room in your home. Our collections include sofas, chairs, tables, beds, storage, lighting, mirrors, rugs, wall art, decorative accessories and outdoor furniture. We work with leading interiors brands including Eichholtz, Richmond Interiors, Liang & Eimil, Jonathan Adler, Tom Dixon and many more.

Yes, Olivia's offers personalised Interior Design services to help you create a home that reflects your style, needs and vision. Our design team can provide tailored advice and interior solutions, whether you're looking for help with a particular room or a more complete interior scheme. You can find out more and begin your design journey through our Design Services page.

You can contact Olivia's Customer Support team through our online Contact Us page. We're happy to help with product enquiries, orders, deliveries, returns and any other questions you may have. To help us assist you as quickly as possible, please include your order number, email address and any relevant product or supporting information where applicable.

If you change your mind about a purchase, you have 14 days from the date of delivery to notify Olivia's that you would like to return your item. Once your return has been approved, you have a further 14 days to send the item back to us. Items must be returned in their original, unused condition with all original packaging intact, and customers are responsible for the cost of return delivery.

Some products may have specific return conditions, including Outlet and Made to Order or personalised items, so please check our full Returns & Refunds policy before arranging your return.

You can stay up to date with Olivia's latest products, new arrivals, inspiration and exclusive offers by becoming an Olivia's Insider. Simply enter your email address at the bottom of our homepage to sign up.

You can place an order online by selecting your chosen products and completing the checkout process on the Olivia's website. If you would prefer some assistance with your purchase, you can also contact our Customer Support team via our Contact Us page and we'll be happy to help you.

No, you don't need to create an account to place an order with Olivia's. However, creating an account makes future shopping easier by securely saving your details so you don't need to enter them each time you shop. 

If you're having trouble logging into your Olivia's account, first check that you're entering your email address and password using the correct upper- and lower-case characters. If you're still unable to log in, use the 'Forgotten your password?' link to reset your password. 

If you continue to have problems, please contact our Customer Support team via our Contact Us page and we'll be happy to help.

Your estimated delivery date will be shown in your order confirmation email. Once your item has been quality checked and dispatched from our distribution centre, some of our courier services will provide tracking information, which becomes active once your order is out for delivery.

For more information about delivery times and tracking, please see our Delivery Information page.

Olivia's accepts PayPal and major credit cards including Visa, Mastercard and American Express. We also offer finance and payment options including Clearpay. Available payment options are displayed during checkout.

A payment may be declined for several reasons. First, check that your card details, including the card type and start date where applicable, have been entered correctly and that your billing address matches the address registered with your card provider.

If your payment continues to be declined, we recommend contacting your bank or card issuer. If the issue remains unresolved, please contact our Customer Support team via our Contact Us page for assistance.

To use a discount code, enter your promotional code into the discount code box during checkout and select 'Apply'. Only one offer or promotional code can be used per transaction.

Promotional codes cannot be used on sale or Outlet items. Andrew Martin, and RV Astley are also excluded from promotional codes, although exclusions may change from time to time.

Yes, Olivia's offers a price-match service on eligible products. If you find the same product advertised at a lower price elsewhere, contact us with the details and we'll review it against our Price Promise terms.

Auction sites are excluded, and Olivia's reserves the right to decline a price match where the request does not meet our terms and conditions. If you're unsure whether another retailer is offering the same genuine designer product, our team can also help you assess the listing.

You can find product information, specifications and details on each product page. If you can't find the information you're looking for, please contact our Customer Support team via our Contact Us page and we'll be happy to help with your enquiry.

For product-specific questions, it can be helpful to include the product name or a link to the item so our team can assist you quickly.

Olivia's Outlet collection offers products at reduced prices. The majority of Outlet items are brand new and may simply have had their packaging opened. Some Outlet products may have minor cosmetic imperfections, such as a small mark or slight scratch.

Every Outlet item is thoroughly quality-checked to ensure that any imperfections do not affect its functionality. Moving parts and opening and closing mechanisms are also checked to make sure they are in full working order.

Outlet products are excluded from discount codes. Returns are only accepted where an Outlet item is not as described, so we recommend reviewing the product description carefully before purchasing.