General
We offer a wide range of luxury furniture and homeware products, including items for the living room, dining room, bedroom, home office, and more. Our collections feature pieces from leading brands such as Eichholtz, Richmond Interiors and Liang & Eimil.
Yes, we offer a range of design services to help you bring your dream home to life. Check out our Design Services page for more information and to start your design journey.
For all enquiries and assistance, please visit our Contact Us page to get in touch with our Customer Support team.
If you're not completely satisfied with your purchase, you can return it within 28 days. Please refer to our Returns page for detailed instructions and conditions.
To receive updates on our latest products and exclusive offers, you can become an Olivia's Insider. Simply sign up by entering your email address at the bottom of our homepage.
Ordering
You can order online via our website and pay at the checkout. Alternatively, you can visit our Contact Us page to get in touch and we will happily assist you.
You don't need an account, but it will make it make your shopping experience much easier with us in the future if you do.
Creating an account will allow you to order without having to fill in your details every time you shop. You'll also benefit from order tracking, regular newsletters, as well as exclusive discounts and offers.
It sounds obvious, but please make sure you are entering your details in the correct case (lower/upper). If you have done this and are still having problems, you can reset your password using the 'forgotten your password' link.
Or, please do get in touch with a member of our Customer Service team and they will help you as soon as possible.
You can view the estimated delivery date for your order on your confirmation email.
Once your item has been quality checked, it will be dispatched from our distribution centre. Some of our couriers provide tracking information which will be live once it's out for delivery.
Please refer to our Delivery page for more information.
Payments & Promotions
We accept PayPal and all major credit cards: Visa, American Express, Mastercard. We also have multiple finance options available including Clearpay.
Please see our Payment & Promotions section for more detail.
Payments can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date, and card type are correct, and that your billing address is the same address registered to the card.
If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team.
Please make sure you type your discount code into the box during check out and click apply.
Only one offer or promotional code can be used per transaction. Promotional codes cannot be applied to sale or outlet items.
The following brands are excluded from all promotional codes; Andrew Martin, Garden Trading, Industville, Maze Rattan. This list is subject to change.
Should you need any further help, please visit our Contact Us page to get in touch.
We're committed to offering luxury items at competitive prices. If you find the same product at a lower price elsewhere, let us know here, and we'll match it. Please note that auction sites are excluded and we reserve the right to decline price matches that don't match our T&Cs.
Some retailers offer low-quality versions of our designer items and offer them at a lower price, they may also use the same imagery to appear legitimate. If you’re unsure about an item you’ve found, get in touch here and we’ll offer our expert opinion.
Product
If you can't find the information you are looking for on the product page, please visit our Contact Us page to get in touch and we'll be happy to help.
Our Outlet collection features a range of products, the majority of which are brand new and may have simply had the box opened. Some of the items, however, may have surface-level, minor cosmetic imperfections such as a mark or a slight scratch.
All Outlet items have been thoroughly quality-checked to ensure that any potential flaws don’t compromise the functionality or beauty of the product. Any opening and closing mechanisms, as well as moving parts, are checked to ensure they are in perfect working order.
Please note: Outlet products are excluded from all discount codes and returns are only accepted should the item not be as described. For more information, please visit our Returns page.