Olivia’s Trade is designed for interior designers, property developers, and businesses looking for exclusive access to luxury furniture and homeware at trade prices.

To open an Olivia's Trade account you must be a registered business. Olivia's Trade accounts are not suitable for retailers wishing to purchase items for resale.

Once you have opened an account, you are registered with us as a business customer and Business Terms and Conditions apply to all transactions.

You can apply for an Olivia’s Trade account by clicking 'Open An Account' at the bottom of this page.

No, as an Olivia's Trade account holder there are no minimum order requirements.

Yes, we offer material samples and swatches for certain products. Please contact your account manager for availability.

Trade account holders benefit from the standard* retail delivery service which is free for orders over £100.

We also provide tailored delivery solutions, including white-glove delivery and project-based logistics. Shipping costs and times vary based on the order size and destination.

Please notify us of any delivery requirements as soon as possible so we can add any surcharges or optional extras to your quote.

*Our standard free delivery service is ground floor drop off and applies to England, Wales and some parts of Scotland. Location surcharges may apply.

If you have a question about your recent trade order, or if you would like to speak to your account manager, please contact us at trade@olivias.com

Please make sure to check your items before you sign for them, unpack them or use them. We always ask that you keep your packaging and order confirmation email as this will be needed in the event of any after-sales enquiries or returns. If the goods are damaged please notify us within 48 hours of delivery. If you plan to put your items into storage, please ensure you have checked them thoroughly before you do so. All items are stored at your own risk.

Once you have signed for your delivery, the items become your property. We are not responsible for any loss, damage, or destruction after delivery unless the items were reported as damaged, faulty, or delivered incorrectly at the time of arrival.

For items requiring assembly, please check the instructions and parts list before starting to ensure you have everything needed for proper installation. We cannot offer refunds for items that are incorrectly assembled or damaged during the assembly process.

If your item is faulty or develops a manufacturing defect, please notify us as soon as possible. Make sure to provide a detailed description and clear images of the issue. We will work with the manufacturer to resolve it, which may include sending a repair specialist or arranging a replacement if a repair isn’t possible.

As a trade customer, there is no right of cancellation, refund or return once we have accepted your offer to buy the goods or service, unless, under the law of contract, you have a legal right to cancel and you are cancelling it for that expressed reason.

Change of mind returns are reviewed on a case by case basis and are subject to a restocking fee if approved. All change of mind returns are to be reported within 7 days of delivery.

Due to the unique nature of custom, bespoke and made-to-order items, we are unable to accept returns, exchanges, or cancellations for these products.

This policy also applies to items ordered especially for trade customers that are not part of Olivia's regular retail range.

Purchases that do not benefit from trade discounts fall under our standard online retail returns policy, please refer to the Returns Policy for more information.

Olivia's Trade Terms & Conditions

1. Definitions

- "We," "us," "our" refers to Olivia's Trade.

- "You" and "your" refer to the business or trade customer using our services.

2. Acceptance of Terms

- By placing an order with us using a trade discount, you agree to these trade-specific terms and conditions. 

- These terms and conditions may be updated from time to time, and the most recent version will apply to your orders. 

- It is expressly understood that neither the Buyer nor the Seller are consumers, as defined by the Unfair Contract Terms Act 1977.

3. Orders

- All orders placed through our website or through an account manager are subject to acceptance by us.

- We reserve the right to refuse or cancel orders at our discretion.

- The prices and availability of products are subject to change without notice.

4. Payment

- Payment terms will be provided upon order confirmation.

- You agree to pay the agreed-upon prices for the products and any applicable taxes and shipping fees.

5. Delivery

- Delivery times and methods are specified on our product pages, discussed at quote stage and confirmed at the point of order. Delivery times and methods are subject to change. 

- Risk of loss or damage to products passes to you upon delivery.

- You are responsible for inspecting and reporting any damage or discrepancies within 48 hours of receipt of goods.

6. Returns, Refunds and Cancellations

- We may accept returns of faulty or damaged goods in accordance with our Returns Policy, which will be provided to you upon opening an Olivia's Trade account. This can also be found on our website. 

- Made-to-order, bespoke or personalised products are not eligible for return or cancellation. 

- You are responsible for the cost of returning products unless otherwise agreed upon.

7. Liability

- Our liability for any damages or losses is limited to the purchase price of the products.

- We are not liable for any consequential, indirect, or special damages.

8. Intellectual Property

- All intellectual property rights, including trademarks and copyrights, related to our products and website, are owned by us.

9. Data Protection

- We will collect and process your personal information in accordance with our Privacy Policy.

10. Termination

- We reserve the right to terminate our business relationship with you at our discretion.

- You may terminate your account with us by following the procedures outlined in our Terms.

11. Governing Law

- These terms and conditions are governed by the laws of England and Wales.

12. Severability

- If any part of these terms and conditions is found to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining provisions.

13. Contact Information

- For any questions or concerns regarding these terms and conditions, please contact us at trade@olivias.com.