What You Can Expect
Our Design Services offer stress-free options to help you achieve your dream home. Whether it is our Personal Shopper service or our complete Concierge package, the process couldn't be more simple.
Choose Your Design Service
First you must decide which of our three services is most suited to your needs and the space you are looking to design. For Personal Shopper and Interior Designer, simply add the service to your cart and checkout. For the Concierge package, select enquire now and complete the application form. A member of our interior design team will be in touch with the next steps.
Consultation & Planning
During the consultation and planning stage, this is your opportunity to share details about your space, what you're looking to achieve, and any particular styles, colours or designs you like. Your interior designer will then go away and bring your moodboards and/or 3D renders to life.
Moodboard & Designs
Now onto the exciting part! This is the stage where all of the consultation and planning work comes to life. You will be able to visualise how your space will look, with potential colour schemes, styles and products. You'll also have an opportunity to share your thoughts at this stage. Don't forget, with our Interior Designer and Concierge services, there's also a chance to make any revisions.
Delivery & Installation
Before we finalise your order, there will be an opportunity to discuss any specific delivery and installation requirements. We'll also talk through estimated delivery timescales and make you're sure 100% happy before we go ahead. Once the order has been placed you'll receive an order confirmation via email and be given details of your aftercare contact.
Aftercare
If you have purchased our Personal Shopper service, you'll have access to our expert Customer Service team. If you have opted for the Interior Design or Concierge service, you will be given a direct point of contact for all aftersales quieries.
Meet Our Interior Designers
Faye
I've been in the furniture industry for 20 years and joined Olivia's two years ago. I manage trade accounts, VIP clients, and design projects, and love working with beautiful furniture and talented interior designers.
Lotte
I started with Olivias just over a year ago, but my experience in homewares began 8 years ago. I feel lucky to enjoy what I do on a day to day basis, and love the fact that I am working with great products and suppliers!
Libby
My journey with Olivia’s began over four years ago. This role was instrumental, providing me with invaluable insights into our products and their harmonisation within diverse spaces. I've been privileged to work on a variety of projects, for the likes of Janice Joostema, The Style Sisters and Tara Maynard.
Sean
I’ve just joined the Olivia's team with over 4 years experience working with interior designers. I’m always looking for new things to learn and have been thrilled to be able to work alongside top brands in the luxury interiors market, but my main focus is providing top customer service.
FAQs
Once you join one of the Olivia's Design Services, you will have access to a dedicated personal shopper or interior designer. You’ll receive an email shortly after joining, explaining the next steps and either asking you to complete a consultation form, or to arrange a video consultation.
Yes, your designer is on hand to discuss all service levels and upgrades are available.
Each service has a different expectation, so after your consultation we will be able to give you a more realistic timeframe. Please give your designer any time constraints you may have.
For our Personal Shopper and Interior Designer packages, you simply add these to your cart and checkout as normal. For our Concierge package, please enquire and one of our dedicated project managers will be in touch.
If for any reason your order isn’t what you were hoping for, our dedicated team will take care of organising your return for you.
What Our Design Service Customers Think
Testimonials
