We hope you love your item(s) as much as we do, but if for any reason you are not completely satisfied you have 28 days from delivery to return the goods back to us.

CHANGED YOUR MIND?

If you've changed your mind and wish to return an item, you will be responsible for the cost of returning the goods to us. You will remain responsible for any and all returned goods until they reach our warehouse, and so please use an appropriate service that insures you if the item becomes damaged or lost as we can't refund you in these circumstances.

Returned items must be received into our warehouse within 28 days of delivery, and in resalable condition. All returns must be in unused, perfect condition and in original manufacturer packaging, items must not have been partly or fully assembled.

DAMAGED OR FAULTY ITEM

Although we do our very best to ensure all items are quality checked before they are dispatched, occasionally a product may be found to have a fault, or damage from transit. For reference, these faults or damage are where the product is deemed not fit for its intended purpose or has a manufacturing defect.

It’s essential that you check your order thoroughly for any damage, faults or missing parts as soon as it arrives. If you find something wrong, please notify us within 48 hours of delivery via email, with a detailed description of the fault and provide multiple supporting images that clearly show the issue.

Please keep the item safe and in its original packaging while we work with the manufacturer and/or yourself to arrange a solution. It may be possible to send a furniture repair specialist to assess and repair your item. Otherwise we will arrange for a collection of the faulty product and a partial refund, or a replacement if there is available stock.

Order Cancellations

As per the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are resident within the UK, you can cancel your order within 14 days.

This cancellation right does not apply to 'Made To Order' or personalised goods. The period ends 14 days after the day on which the goods are delivered to your chosen delivery address. This applies where orders have already been dispatched. 

For any orders outside the 14-day period, please refer to our returns policy.

Outlet

Our Outlet collection features a range of products, the majority of which are brand new and may have simply had the box opened. Some of the items, however, may have surface-level, minor cosmetic imperfections such as a mark or a slight scratch. Don’t worry though, all Outlet items have been thoroughly quality-checked to ensure that any potential flaws don’t compromise the functionality or beauty of the product. 

Any opening and closing mechanisms, as well as moving parts, are checked to ensure they are in perfect working order.

These one-off items are available for speedy delivery and at discounted prices, so you won't have to wait too long to enjoy your new additions. With Olivia's Outlet, luxury becomes even more accessible, so start browsing and find your perfect piece today!

Please note: Outlet products are excluded from all discount codes and returns are only accepted if the product is deemed not fit for purpose.

Trade Customers

As an Olivia's Trade customer, change of mind returns are not guaranteed. They are reviewed on a case by case basis and if approved, will be subject to a restocking fee. Change of mind return requests must be submitted within 7 days of delivery.

You will be responsible for the cost of returning the goods to us. You will remain responsible for any and all returned goods until they reach our warehouse, and so please use an appropriate service that covers you if the item becomes damaged or lost as we can't refund you in these circumstances.

Returned items must be received into our warehouse within 28 days of delivery, and in resalable condition. All returns must be in the original manufacturers packaging, and must not have been partly or fully assembled.

Standard retail terms & conditions apply for damaged or faulty goods.

Please contact your account manager directly or trade@olivias.com to discuss a return request.

Made To Order

Made-to-order and customised products cannot be cancelled and are not eligible for the returns policy.

Assembly

For items that require assembly, prior to installing, it is important that you check all instructions and parts lists to make sure that you have all the necessary parts and information to assemble and fit the product in accordance with the manufacturer's instructions before you assemble the product. We are not able to issue refunds for any items that have been incorrectly fitted/assembled or damaged during the assembly process. 

Product Information

Products made of natural materials may have variations in colour, texture and general appearance from the image seen online. When using natural materials each piece is unique, please bear this in mind when selecting your items. 

A lot of our items have finishes that are described as distressed, antique, vintage, boho, etc and with this may come imperfections and variations as part of the intended style. Please be assured that these effects are deliberate and professionally created for an authentic look and that your item may not look exactly like the item on screen. 

Please be aware that colours may sometimes vary from the tones shown in the images online, as the settings, quality and vibrancy of electronic screens can vary and are beyond our control.

CANCELLING ORDER AFTER DISPATCH

If you wish to cancel your order after it has been dispatched, you will be charged for a failed delivery.

Please contact our customer services team if you wish to do so.

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