If you're unsure which design service is right for you, please fill in your details HERE and one of our designers will be in touch to discuss your needs.
What You Can Expect
Our Design Services offer stress-free options to help you achieve your dream home. Whether it is our Personal Shopping service or our complete Concierge package, the process couldn't be more simple.
Choose Your Design Service
First you must decide which of our three services is most suited to your needs and the space you are looking to design. For Personal Shopping and Interior Design, simply add the service to your cart and checkout. For the Concierge package, select enquire now and complete the application form. A member of our interior design team will be in touch with the next steps.
Consultation & Planning
During the consultation and planning stage, this is your opportunity to share details about your space, what you're looking to achieve, and any particular styles, colours or designs you like. Your interior designer will then go away and bring your moodboards and/or 3D renders to life.
Moodboard & Designs
Now onto the exciting part! This is the stage where all of the consultation and planning work comes to life. You will be able to visualise how your space will look, with potential colour schemes, styles and products. You'll also have an opportunity to share your thoughts at this stage. Don't forget, with our Interior Design and Concierge services, there's also a chance to make any revisions.
Delivery & Installation
Before we finalise your order, there will be an opportunity to discuss any specific delivery and installation requirements. We'll also talk through estimated delivery timescales and make you're sure 100% happy before we go ahead. Once the order has been placed you'll receive an order confirmation via email and be given details of your aftercare contact.
Aftercare
If you have purchased our Personal Shopping service, you'll have access to our expert Customer Service team. If you have opted for the Interior Design or Concierge service, you will be given a direct point of contact for all aftersale queries.
Meet Our Interior Designers
Faye
I've been in the furniture industry for 20 years and joined Olivia's two years ago. I manage trade accounts, VIP clients, and design projects, and love working with beautiful furniture and talented interior designers.
Lotte
I started with Olivias just over a year ago, but my experience in homewares began 8 years ago. I feel lucky to enjoy what I do on a daily basis, and love that I am working with great products and suppliers!
Libby
My journey with Olivia’s began over four years ago. I've been privileged to work in various roles and on a variety of projects, for the likes of Janice Joostema, The Style Sisters and Tara Maynard.
Sean
I’ve just joined the Olivia's team with over 4 years experience working with interior designers. I’m always looking for new things to learn and have been thrilled to be able to work alongside top brands in the luxury interiors market.
FAQs
Once you join one of the Olivia's Design Services, you will have access to a dedicated personal shopper or interior designer. You’ll receive an email shortly after joining, explaining the next steps and either asking you to complete a consultation form, or to arrange a video consultation.
Yes, your designer is on hand to discuss all service levels and upgrades that are available.
Each service has a different expectation and timeframes to go with that, so after your consultation we will be able to give you a more realistic timeframe. Please give your designer any time constraints you may have.
For our Personal Shopper and Interior Designer packages, you simply add these to your cart and checkout as normal. For our Concierge package, please enquire and one of our dedicated project managers will be in touch.
Of course. We always welcome returning customers and so if at any point you need another room designing or some more accessory advice, we'll once again be more than happy to help!
That's not a problem! We are going to need to know your interior style at the consultation stage to ensure that anything we suggest suits you and your style. If you're unsure, you can take our Style Quiz HERE.
The more detail the better! We want to know exactly what you are looking to achieve, any ideas you already have, as well as details on your space or rooms. This will help us to provide the best possible moodboard(s) and final outcome.
If for any reason your order isn’t what you were hoping for, our dedicated customer care team can assist with this. If you have questions or queries related to your order, please contact our Customer Care team here.
On the rare occasion that your order should arrive damaged, our dedicated customer care team will be on hand to sort this for you. Your personal shopper or designer will provide full information on how to do so at the time of your purchase.
What Our Design Service Customers Think
Testimonials
