At Olivia’s, we partner with brands and suppliers worldwide to offer over 10,000 carefully curated products. Delivery times and couriers may vary depending on the product and brand. For the estimated delivery of a specific item, check the ‘Delivery Information’ section on its product page, just below the dimensions and details.
To help ensure your delivery goes as smoothly as possible, we ask that you prepare in advance. Please make sure someone is available for the full delivery time window, as our couriers are unable to wait or return later the same day.
Before your order arrives, check that your item can fit through all access points, including doorways, hallways, staircases and lifts. Clear walkways of any obstacles and remove fragile or valuable items from the delivery route. We also recommend protecting your flooring (for example, with dust sheets or cardboard) where possible, particularly for larger or heavier items.
We work with a range of trusted courier partners who offer different levels of service, depending on the product’s size, weight and dimensions. This means delivery options may vary across our product range:
Doorstep delivery – Items are delivered to your front door.
Hallway delivery – Items are brought inside to a ground-floor hallway or entrance area.
Room of choice delivery – Items are delivered to a room you specify.
As we offer free delivery on all orders over £100, we’re unable to provide full white-glove delivery as standard on every order. For eligible products, any upgraded delivery options will be displayed at checkout. If you would like to arrange a white glove service where it’s not shown, please contact our Customer Service team for a personalised quote.
If your order contains items from multiple brands, they may arrive separately and with different couriers. Tracking details (where available) will be sent to you by email once your order has been dispatched.
Please note that if no one is available during the delivery window, some couriers may leave the parcel in a safe place or leave a calling card. Failed deliveries due to access issues or unavailable recipients may incur additional charges, so we strongly encourage you to plan ahead.
Please inspect your items carefully as soon as possible after delivery. You, as the customer, are responsible for thoroughly checking the condition of your goods. If you are unable to fully inspect the items at the point of delivery, please note this when signing, for example, by signing as “unchecked”. Be sure to retain all original packaging and your order confirmation, as these may be required for any after-sales support.
Any damage, defects or discrepancies must be reported to us within 48 hours of delivery, along with clear supporting photographs of the damaged area(s), the full item and the packaging (including any visible damage).
Please note that once an item has been signed for without comment and the 48-hour window has passed, we may be unable to accept damage-related claims.
For products that require assembly, check that all parts and instructions are present and that the item is correct and in satisfactory condition before beginning assembly. Always follow the manufacturer’s guidelines carefully, as we cannot accept returns for items that have been assembled, installed, fitted or subsequently damaged.
If you plan to store your items before use, we strongly recommend inspecting them fully upon arrival to ensure any issues can be reported within the required timeframe.
Products marked “Available for pre-order” will display an estimated restock date on the product page. This date refers to when we expect the item to be restocked with our brand partner, not when it will arrive at our warehouse. Once the item is back in stock with the brand, standard lead times for that brand will apply before dispatch.
All dates shown for pre-orders are estimates only and may change. While we aim to provide accurate timelines, delays can occur due to factors outside our control, such as supplier issues or unexpected shipping disruptions. The estimated delivery date shown on the product page should therefore be used as a guide.
Payment for pre-order items is taken at checkout to reserve your item. As soon as the product becomes available to us, we will begin processing your order and preparing it for shipment.
If your order contains a mix of in-stock and pre-order items, we will usually ship available items first so you receive them sooner. However, in some cases, we may hold the full order until all items are ready to dispatch.
We will keep you informed of any significant changes to expected timelines. If you need the latest update on your order, our customer support team will be happy to assist.
