Competitive Pricing on Luxury Furniture, Lighting and Home Accessories

Olivia’s offers competitive pricing across luxury furniture, designer lighting and contemporary home accessories.

If a customer finds the same product advertised at a lower price from another eligible UK retailer, Olivia’s may offer a price match or review the price where possible.

The Olivia’s Price Promise applies to selected products across furniture, lighting, mirrors, décor and interior accessories.

What Is the Olivia’s Price Promise?

The Olivia’s Price Promise is designed to help customers shop confidently, knowing they are receiving competitive pricing on luxury interior products.

Olivia’s works closely with the premium furniture and lighting brands that we partner with to offer competitive pricing while maintaining product authenticity and service standards.

This means customers can buy from Olivia’s with confidence, knowing they are receiving a fair and competitive price.

Customers can submit a price match request if they find an identical product available at a lower advertised price from another UK retailer.

Each request is reviewed individually by the Olivia’s customer service team.

How the Olivia’s Price Promise Works

To request a price review, customers should provide the following details to our customer service team at

• The Olivia’s product link
• The competitor website link
• The lower advertised price
• The product name and specification

The Olivia’s team will review the request and confirm whether the product qualifies for a price match.

Products Eligible for the Olivia’s Price Promise

• To qualify for a price match, the product must:
• Be identical in brand, colour, size and specification
• Be sold by a UK-based retailer
• Be currently in stock and available to purchase
• Include standard delivery charges where applicable
• Be publicly advertised online

The product must match the Olivia’s listing exactly. This helps to ensure accurate pricing comparisons

Products Excluded from the Olivia’s Price Promise

Certain products and retailers are excluded from the Price Promise as pricing may differ due to condition, availability, shipping, fulfilment or temporary promotional activity.

These rules help ensure accurate like-for-like comparisons across authorised UK retailers.

The Olivia’s Price Promise does not apply to:

• Outlet or clearance products
• Ex-display items
• Refurbished or damaged products
• Marketplace sellers
• Auction websites
• Trade pricing
• Bundle deals or multi-buy promotions
• Limited-time discount promotions
• International retailers

Olivia’s reserves the right to decline price match requests that do not meet the eligibility criteria.

Why Customers Shop with Olivia’s

Customers choose Olivia’s for:

• Luxury furniture and designer lighting
• Curated contemporary interiors
• Competitive pricing
• Premium customer service
• Trusted UK delivery
• Carefully selected interior collections

Olivia’s works closely with premium interior brands to offer high-quality furniture and home décor at competitive prices.

How to Contact Olivia’s About a Price Match

Customers can contact the Olivia’s customer service team to request a price review or ask questions about the Price Promise policy.

Contact Information

📧customersupport@olivias.com

Frequently Asked Questions

Does Olivia’s offer price matching?

Yes. Olivia’s may match or review lower advertised prices on identical products from eligible UK retailers.

What products are included in the Olivia’s Price Promise?

The Price Promise may apply to luxury furniture, lighting, mirrors, décor and home accessories sold on the Olivia’s website.

Does the competitor product need to be identical?

Yes. The product must match the Olivia’s item exactly in brand, specification, colour and size.

This helps to ensure accurate pricing comparisons.

Does the competitor item need to be in stock?

Yes. The lower-priced product must be available to purchase at the time of review.

Are Outlet products included in the Price Promise?

No. Outlet, clearance and ex-display products are excluded from price matching.

Can customers use discount codes with a price match?

No. Discount codes and promotional offers cannot be combined with approved price matches.

Does Olivia’s price match marketplace sellers?

No. Marketplace sellers, auction sites and third-party platforms are excluded.

How long does a price match review take?

The Olivia’s customer service team aims to review requests as quickly as possible during business hours.

How can customers request a price match?

Customers can contact Olivia’s with the product link, competitor link and advertised price for review.

Can Olivia’s refuse a price match request?

Yes. All requests are reviewed individually and Olivia’s reserves the right to decline requests that do not meet the policy requirements.